Customer Service Manager - Lead Quality & Efficiency at UangMe

Join UangMe, a leading fintech innovator in Indonesia, as a Customer Service Manager to drive excellence in customer experience, quality control, and underwriting operations. In this pivotal role, you will oversee a dynamic team to ensure seamless service delivery and operational efficiency. Based in Jakarta Selatan, you'll play a crucial role in shaping the future of customer service in Indonesia's fintech landscape.

As a Customer Service Manager, you'll lead a team of dedicated professionals, implementing best practices to enhance customer satisfaction and operational efficiency. You'll work closely with cross-functional teams to streamline processes, ensuring high-quality service delivery. This role offers a unique opportunity to grow within a rapidly expanding company, with a competitive salary package of Rp 15,000,000 - Rp 25,000,000 per bulan.

UangMe is committed to fostering a culture of innovation and continuous improvement. In this role, you'll have the chance to work with cutting-edge tools and technologies, including CRM systems, customer service software, and data analytics platforms. Join us and be part of a team that's shaping the future of financial services in Indonesia.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the customer service team, ensuring high standards of service and efficiency.
• Implement and monitor quality control measures to maintain service excellence.
• Lead the underwriting process, ensuring accurate and timely loan approvals and disbursements.
• Develop and execute strategies to improve customer satisfaction and loyalty.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Collaborate with cross-functional teams to streamline processes and enhance operational efficiency.
• Ensure compliance with company policies, regulations, and industry standards.
• Provide training and mentorship to team members to foster professional growth and development.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in customer service management, preferably in the fintech or financial services industry.
• Proven track record of leading and managing customer service teams.
• Strong knowledge of CRM systems and customer service software.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Familiarity with data analytics and reporting tools.
• Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

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