International Support Specialist

Join SIRVA, a global leader in relocation and moving services, as an International Support Specialist in beautiful Bali! This role offers a unique opportunity to work in a hybrid environment, providing top-tier customer service to clients worldwide. If you thrive on helping people navigate complex moves and relocations, this is your chance to shine.

As an International Support Specialist, you'll be the primary point of contact for clients, offering expert advice and support throughout their relocation journey. You'll work closely with a diverse team, leveraging tools like Salesforce and Zoom to ensure seamless communication. This role is perfect for someone who loves a dynamic work environment and is passionate about delivering exceptional customer service.

SIRVA is more than just a company; it's a community of professionals dedicated to making relocations stress-free. Located in the vibrant city of Denpasar, you'll enjoy a work-life balance that allows you to explore Bali's rich culture and stunning landscapes.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to clients worldwide, offering expert advice and support throughout their relocation journey.
• Manage client inquiries and issues, ensuring timely and effective resolutions using tools like Salesforce and Zendesk.
• Coordinate with internal teams and external partners to facilitate smooth relocations, including logistics, shipping, and housing arrangements.
• Maintain accurate and up-to-date records of client interactions and relocation details.
• Assist in the development and implementation of customer service best practices and procedures.
• Participate in training sessions and team meetings to share knowledge and improve service quality.
• Stay informed about industry trends and best practices to enhance service offerings.
• Contribute to the team's success by fostering a positive and collaborative work environment.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, International Relations, or a related field.
• Minimum of 3 years of experience in customer service, support, or a similar role, preferably in the relocation or moving industry.
• Proficient in English, both written and spoken, with excellent communication skills.
• Familiarity with CRM software, such as Salesforce or HubSpot, is a plus.
• Strong organizational and problem-solving skills, with the ability to manage multiple tasks and priorities.
• Ability to work in a hybrid environment, combining remote and in-office responsibilities.
• Valid driver's license and reliable transportation, as occasional travel may be required.
• Passion for delivering exceptional customer service and a commitment to SIRVA's values.

🛠️ Keahlian

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