Customer Service Manager - Lead Quality & Efficiency at UangMe
Join UangMe, a leading fintech innovator in Indonesia, as a Customer Service Manager to drive excellence in customer experience, quality control, and underwriting operations. In this pivotal role, you will oversee a dynamic team to ensure seamless service delivery and operational efficiency. Based in Jakarta Selatan, you'll play a crucial role in shaping the future of customer service in Indonesia's fintech landscape.
As a Customer Service Manager, you'll lead a team of dedicated professionals, implementing best practices to enhance customer satisfaction and operational efficiency. You'll work closely with cross-functional teams to streamline processes, ensuring high-quality service delivery. This role offers a unique opportunity to grow within a rapidly expanding company, with a competitive salary package of Rp 15,000,000 - Rp 25,000,000 per bulan.
UangMe is committed to fostering a culture of innovation and continuous improvement. In this role, you'll have the chance to work with cutting-edge tools and technologies, including CRM systems, customer service software, and data analytics platforms. Join us and be part of a team that's shaping the future of financial services in Indonesia.
📋 Tanggung Jawab Pekerjaan
- Oversee the daily operations of the customer service team, ensuring high standards of service and efficiency.
- Implement and monitor quality control measures to maintain service excellence.
- Lead the underwriting process, ensuring accurate and timely loan approvals and disbursements.
- Develop and execute strategies to improve customer satisfaction and loyalty.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Collaborate with cross-functional teams to streamline processes and enhance operational efficiency.
- Ensure compliance with company policies, regulations, and industry standards.
- Provide training and mentorship to team members to foster professional growth and development.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in customer service management, preferably in the fintech or financial services industry.
- Proven track record of leading and managing customer service teams.
- Strong knowledge of CRM systems and customer service software.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Familiarity with data analytics and reporting tools.
- Ability to work under pressure and meet tight deadlines.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang