CRM Manager - Customer Relationship & Campaign Strategy

Join SM Supermalls as a CRM Manager in beautiful Bali and take the lead in shaping customer relationships through innovative campaign strategies. In this dynamic role, you will drive engagement, loyalty, and revenue growth by developing and executing data-driven customer relationship management (CRM) strategies. As part of the retail team, you will work closely with sales, marketing, and operations teams to ensure seamless customer experiences across all touchpoints. This is a fantastic opportunity to leverage your expertise in CRM software such as Salesforce, SAP, or Oracle to enhance customer interactions and drive business success.

At SM Supermalls, we are committed to fostering a culture of innovation and excellence. With a strong focus on customer satisfaction, we strive to create memorable shopping experiences that keep our customers coming back. As a CRM Manager, you will play a pivotal role in our mission to build lasting relationships with our valued customers. Join us in Bali and be part of a team that is dedicated to delivering exceptional service and driving retail excellence.

📋 Tanggung Jawab Pekerjaan

• Develop and implement CRM strategies to enhance customer engagement and loyalty.
• Analyze customer data to identify trends and opportunities for improvement.
• Create and execute targeted marketing campaigns to drive sales and revenue growth.
• Collaborate with sales, marketing, and operations teams to ensure seamless customer experiences.
• Monitor and report on CRM performance metrics to track progress and identify areas for enhancement.
• Stay up-to-date with industry trends and best practices in CRM and customer relationship management.
• Provide training and support to sales and marketing teams on CRM tools and strategies.
• Ensure compliance with data privacy regulations and best practices in customer data management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field.
• 5-8 years of experience in CRM management, customer relationship management, or a similar role.
• Proven expertise in CRM software such as Salesforce, SAP, or Oracle.
• Strong analytical and problem-solving skills with the ability to interpret data and drive strategic decisions.
• Excellent communication and interpersonal skills with the ability to work collaboratively in a team environment.
• Proficient in Microsoft Office Suite, including Excel, PowerPoint, and Outlook.
• Certification in CRM or customer relationship management is a plus.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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